Shipping and Returns

Last Updated: 11/21/2024

At Halfstudio, we aim to ensure a smooth and transparent process for shipping and handling returns. Please review the following policies carefully.

1. Shipping Policy

  • Order Processing Time: Orders are processed within 5-10 business days. You will receive a confirmation email once your order has shipped.

  • Shipping Methods and Costs:

    • Domestic (Portugal) and international shipping are available.

    • Costs depend on the destination and the size/weight of the order, calculated during checkout.

  • Estimated Delivery Times:

    • Domestic (Portugal): 3-7 business days.

    • International: Maximum of 30 days.

  • Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or additional charges imposed by local authorities.

2. Return Policy

  • Eligibility:

    • Original artworks: Non-refundable unless damaged during transit.

    • Limited editions and prints: Returns accepted within 14 days of delivery if the item is in original condition.

  • Return Process:

    1. Contact us at info@halfstudio.net within 14 days of delivery, providing your order number and reason for the return.

    2. If eligible, we will provide return instructions.

    3. Customers are responsible for return shipping costs unless the item was defective.

  • Refunds: Refunds will be issued to the original payment method within 10 business days of receiving the returned item.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt. Include photos of the damage and your order details so we can resolve the issue promptly.

4. Additional Information